Return & Refund Policy

Our return and refund support process.

Eligible Complaints

Returns, replacements or refunds are considered only for a wrong product, damaged product, manufacturing defect or missing item.

Parcel Opening Video is Compulsory

A continuous and unedited parcel opening video is mandatory for any complaint. The video must clearly show the parcel address label, complete opening process and the damage, stain, tear, defect, wrong item or missing item.

If there is damage, please clearly show the affected portion from the front and back, wherever applicable. Clear photographs should also be provided.

24-Hour Complaint Window

All complaints must be reported within 24 hours of delivery. Complaints received after 24 hours or without the required opening video may not be accepted.

Return Conditions

The product must be unused, unworn, unwashed and unaltered, with original tags and packaging intact. It must be free from perfume, makeup, stains or damage caused after delivery.

Non-Returnable Reasons

Returns or exchanges are not accepted for change of mind, colour preference, incorrect size selected by the customer, minor colour variation due to lighting or screen settings, or products that have been worn, washed, altered or used.

Refunds

Approved refunds are processed after verification and inspection, normally to the original payment method. Processing time may vary depending on the bank or payment provider.

Customer Support

For assistance, contact us at contact@sonasclothing.in or through our official WhatsApp support.

Policy Updates

SONAS Clothing may update these policies when required. The latest version displayed on this website will apply.